Booking Procedure

Booking will be definitively confirmed only upon receipt of advance deposit.

(1) ACA Voyage requires 20% advance deposit to hold the booking.

(2) Balance of 80% must be paid 21 days prior to the tour departure date.

Payment

The payment may be made by bank transfer, by cash or by credit card.
The payment by cash or by credit card must be made at our office.
Any payment by credit card is subject to a surcharge of 3 %.

Cancellation

ACA Voyage must be informed of any and all cancellations in writing. Cancellation charges are effective from the date we receive notification in writing and cancellation charges apply as follows :
 Before 30 days prior the tour departure date:10 % of the total tour
 From 30 to 15 days:20 % of the total tour
 From 15 to 7 days:30 % of the total tour
 From 7 to 2 days:50 % of the total tour
 Less than 2 days no show:No refund

Any refund will be made by bank transfer. The transfer costs are chargeable to the participant, as are all the cancellation charges required by hotels or partners.

Refund

After commencement of travel, no refund in full or in part will be given for services included in the program which are not utilised.

Responsibility

In the event of any changes to itinerary, transportation or hotels caused by us, ACA Voyage shall provide compensatory service for participants or refund the difference in payment for services rendered below standard.
The detailed program and scheduled flights are subject to changes by airlines without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, the itinerary concerned may need to be adjusted. If this occurs, ACA Voyage will do all in its power to assist participants in boarding flights or finding alternative arrangements.

Note, however, that it is done as a courtesy to participants and ACA Voyage can not be held responsible for those denied boarding, nor for additional costs incurred.

Hotels

Hotel check in - check out time is usually 12:00.
Extended check in - check out time may be granted subject to availability and agreement by the participating hotels.

Travel Insurance

ACA Voyage highly recommends that all travelers take out an adequate insurance policy before traveling.

Passport and visas

It is the tour members’ responsibility to ensure that they have valid passports and visas, where necessary.